Terms of Service

These Terms of Service (the “Terms”) are a legally binding agreement between you (“you”, “your”, or the “Customer”) and the operator of the OZ-POS service (the “Company”, “we”, “us”, or “our”) governing your access to and use of the OZ-POS website, desktop application, cloud services, license server, and related services (together, the “Service”).

By creating an account, downloading the software, activating a license, or otherwise using the Service, you agree to these Terms. If you are using the Service on behalf of a business, you represent that you have authority to bind that business, and “you” means the business.

1. About the Service

OZ-POS is a point-of-sale (POS) system that runs locally on your devices (“offline-first”) and, on paid plans, can synchronize selected business data to our cloud servers and produce reports. The Service includes the desktop application, license activation, optional cloud sync, and the account website.

We may add, change, or remove features over time. We will try to give reasonable notice of material changes, but the Service may evolve without notice where the change does not materially affect you.

2. Accounts and registration

1. You must be at least 18 years old (or the age of majority in your jurisdiction) to create an account.
2. You must provide an accurate email address and keep your account information current. We verify email ownership by sending a one-time code to your address.
3. You are responsible for everything done under your account. Keep your password confidential and do not share your account.
4. You may not create accounts for the purpose of circumventing plan limits, free-trial limits, or restrictions.
5. If you suspect unauthorized use of your account, contact us immediately at support@oz-pos.com.

3. Plans, licenses, and activation

1. The Service is offered in tiers (for example Free, Pro, and Premium) as described on the pricing page. Each paid plan grants you a non-exclusive, non-transferable, revocable right to use the Service for your own business operations, subject to the limits of your plan (for example, the number of stores, registers, warehouses, or POS instances your plan allows).
2. When you subscribe or purchase, we issue license keys that are cryptographically signed and tied to your account. You may use the software only on devices you own or operate, within your plan’s limits, and only while your subscription is active (or, for the free tier, in accordance with its terms).
3. You may not resell, sublicense, lease, or transfer the software or license keys, except that you may transfer the software to another device you own as part of a normal replacement.
4. The free tier is provided without charge for the features and limits described on the pricing page. We may change free-tier terms with reasonable notice.

4. Subscriptions, billing, and payments

1. Payment processor. All payments are processed by Paddle (paddle.com), our payment provider. When you pay, you are entering into a separate agreement with Paddle for the payment itself (including Paddle’s terms and privacy policy). We never receive or store your payment card details.
2. Currency and price. Prices are displayed on the pricing page and at checkout. International customers are billed in US Dollars (USD); customers in Indonesia may be billed in Indonesian Rupiah (IDR). Prices may change over time; changes apply to future billing periods, and we will give notice where required.
3. Auto-renewal. Paid subscriptions renew automatically at the end of each billing period until canceled. You can cancel at any time through your Paddle checkout/account or by contacting support@oz-pos.com; access continues until the end of the period you have paid for.
4. Taxes. Applicable taxes (for example VAT/GST/PPN) are added at checkout where required by law, and are collected and remitted by Paddle or by us as applicable.
5. Refunds. If you are not satisfied, you may request a refund within 30 days of your first payment for a plan. Refunds are processed through Paddle’s refund mechanism and are subject to Paddle’s processes. Beyond the initial 30-day window, refunds are at our sole discretion unless local law requires otherwise.
6. Failed or disputed payments. If a payment fails, is reversed, or is disputed, we may suspend or downgrade access to paid features until the matter is resolved, and unpaid amounts remain due.

5. Cloud sync and your data

1. You own your data. All business data you enter into the Service — products, prices, sales, inventory, ledger entries, and settings — belongs to you or your business (“Customer Data”). These Terms do not transfer ownership of Customer Data to us.
2. License to us. To operate the Service, you grant us a limited, non-exclusive, revocable license to store, process, and transmit Customer Data, and to use aggregated and anonymized data for service improvement and analytics, in each case solely to provide and secure the Service.
3. Your responsibility. You are responsible for the accuracy and lawfulness of Customer Data you upload, and for complying with any laws that apply to it (including any personal-data laws if Customer Data contains personal data of your customers or staff). You must have the rights needed to grant the license above.
4. Backups are your responsibility. The software is offline-first: your primary copy of Customer Data lives on your own devices. Cloud sync is provided as a convenience on paid plans and is not a backup service. You are solely responsible for backing up your data on your own infrastructure.
5. Deletion. When you cancel a paid plan or delete your account, synced Customer Data is deleted from our servers in accordance with our Privacy Policy, subject to legal record-keeping requirements. We are not responsible for data you lose because you did not maintain your own backups.

6. Acceptable use

You agree not to, and not to attempt to:

1. Use the Service for any unlawful purpose or in violation of any applicable law;
2. Circumvent, disable, or interfere with license activation, copy protection, plan limits, or any security feature of the Service;
3. Reverse engineer, decompile, or disassemble the software, except to the extent expressly permitted by law;
4. Resell, sublicense, or provide the Service to third parties as a hosted or outsourced service;
5. Upload malicious code, attempt to gain unauthorized access to our systems or other users’ data, or conduct denial-of-service or similar attacks;
6. Use the Service to infringe the intellectual property or privacy rights of others, including by processing personal data without a lawful basis;
7. Harass, defame, or harm any person;
8. Submit false information, impersonate others, or create accounts to evade limits.

We may suspend or terminate access for violations of this section, as described in section 11.

7. Third-party services

The Service depends on third-party providers, including payment processing (Paddle), transactional email (Brevo), hosting (Northflank), and content delivery (Cloudflare). These providers operate under their own terms and policies. We are not responsible for the acts or omissions of these providers, and your use of their services (for example, Paddle’s checkout) is subject to their terms. QRIS and other payment methods you accept from your own customers are between you and those payment networks.

8. Intellectual property

1. The Service — including the software, design, branding, documentation, and any updates — is owned by us or our licensors and is protected by copyright and other intellectual-property laws. Your use of the Service does not give you any ownership in it. All rights not expressly granted in these Terms are reserved.
2. You retain all rights in Customer Data and in any trademarks or branding you upload.

9. Disclaimer of warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY. TO THE FULLEST EXTENT PERMITTED BY LAW:

1. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT DEFECTS WILL BE CORRECTED;
2. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR BUSINESS REQUIREMENTS OR BE SUITABLE FOR ANY PARTICULAR REGULATORY OR TAX ENVIRONMENT;
3. THE SOFTWARE IS A BUSINESS TOOL, NOT A GUARANTEE OF ACCOUNTING, TAX, OR LEGAL COMPLIANCE. YOU ARE RESPONSIBLE FOR VERIFYING THAT YOUR USE OF THE SERVICE SATISFIES THE LAWS AND REGULATIONS APPLICABLE TO YOUR BUSINESS (INCLUDING TAX RECORD-KEEPING AND FINANCIAL REPORTING REQUIREMENTS);
4. ANY BETA, PREVIEW, OR EXPERIMENTAL FEATURES ARE PROVIDED WITHOUT WARRANTY AND MAY CHANGE OR BE REMOVED AT ANY TIME.

10. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW:

1. No indirect damages. WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATING TO THE SERVICE, EVEN IF WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
2. Cap on liability. OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS IS LIMITED TO THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED US DOLLARS (USD 100).
3. What we are not liable for. WE ARE NOT LIABLE FOR: (A) DATA LOSS CAUSED BY YOUR FAILURE TO BACK UP; (B) OUTAGES OR FAILURES OF THIRD-PARTY PROVIDERS SUCH AS PADDLE, YOUR INTERNET SERVICE PROVIDER, OR CLOUD HOSTS; (C) ACTIONS YOU TAKE BASED ON REPORTS OR OUTPUTS OF THE SERVICE; (D) HARDWARE FAILURES OR LOSSES ON YOUR DEVICES; (E) FORCE MAJEURE EVENTS (SECTION 14).
4. Consumer protection. NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW, INCLUDING RIGHTS YOU MAY HAVE AS A CONSUMER IN YOUR JURISDICTION. WHERE CONSUMER LAW APPLIES, THE LIMITATIONS ABOVE APPLY TO THE MAXIMUM EXTENT PERMITTED.

11. Suspension and termination

1. By you. You may stop using the Service and delete your account at any time. Deleting your account cancels your subscription at the end of the current billing period (or sooner, at our discretion) and triggers deletion of your synced data as described in section 5 and our Privacy Policy. Paid amounts already charged are not refunded except as described in section 4.5.
2. By us. We may suspend or terminate your access if you materially breach these Terms (including section 6), if your payment fails, or if we believe continued use threatens the security or availability of the Service. Where practicable, we will give you notice and an opportunity to cure the breach within 7 days before termination. For serious violations, we may suspend access immediately.
3. Effect. Upon termination, your license to use the software ends, you must stop using it and delete or destroy your copies, and we may delete your account data in accordance with our Privacy Policy. Sections that by their nature survive termination — including 5, 8, 9, 10, 12, 13, 15, and 16 — will survive.

12. Indemnification

To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless the Company and its officers, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your use of the Service; (b) your Customer Data, including any claim that it infringes or violates the rights of a third party; (c) your violation of these Terms; or (d) your violation of applicable law.

13. Changes to these Terms

We may update these Terms from time to time. Material changes will be announced on the website and, where we have your email, by notice to your account email before they take effect. Changes become effective on the date stated, and continued use of the Service after that date constitutes acceptance of the updated Terms. If you do not agree, you should stop using the Service before the changes take effect.

14. Force majeure

Neither party is liable for failure or delay in performing obligations under these Terms (other than payment obligations) caused by events beyond its reasonable control, including natural disasters, war, terrorism, riots, pandemics, government actions, power or network failures, and failures of third-party providers.

15. Governing law and disputes

1. These Terms are governed by the laws of the Republic of Indonesia, without regard to conflict-of-law principles.
2. The parties will first attempt in good faith to resolve any dispute informally by contacting support@oz-pos.com.
3. If a dispute is not resolved within 30 days, it will be submitted to the competent courts of the Republic of Indonesia, and each party consents to the jurisdiction of those courts. Nothing in this section prevents either party from seeking injunctive or other equitable relief in any court of competent jurisdiction, and nothing limits your rights under mandatory consumer-protection laws of your country of residence.

16. General provisions

1. Entire agreement. These Terms, together with our Privacy Policy and any plan descriptions on the pricing page, constitute the entire agreement between you and us regarding the Service.
2. Severability. If any provision of these Terms is held unenforceable, the remaining provisions remain in full force and effect.
3. No waiver. Our failure to enforce any provision is not a waiver of it.
4. Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of substantially all of our assets, with notice to you.
5. Notices. Notices to us: support@oz-pos.com. Notices to you: the email address on your account or a notice posted on the website.

17. Contact

Questions about these Terms: support@oz-pos.com. To purchase or upgrade a plan: the pricing page or sales@oz-pos.com.

Version history

Version	Effective date	Summary of changes
1.0	August 17, 2026	Initial publication.